FAQs

We have collated some common questions that we get asked so that you can hopefully find the answer to your question easily and simply!

If, however, you still can't find the answer below then please do not hesitate to get in touch and we will be happy to help.

 

A security deposit of £200 is taken per individual property 48 hours prior to arrival for all bookings from your pre-authorized card held securely. This is then released back in full to your card account 48 hours after departure in that the property is left in an agreed good housekeeping condition with no breakages reported or less any agreed amount for any damages.

Each cottage/house has its own private facilities including irons and ironing boards.

Pets are welcome in specific properties at a charge of £5 per night per pet, with a max of two dogs per property & only one dog in Tigh Grianach. Dogs must be kept under strict control at all times and must not be left unattended in the property. No pets allowed at Tigh Beg or Argyll Mansions. Please bring your own pet bedding and under no circumstances allow pets on furniture or beds. All pet letting properties will be checked prior to departure for pet hair etc.

Cots and high chairs are available free of charge, please supply your own cot linen.

Senior citizens can claim a special discount of 10% on any one week, all guests must be Senior citizens and not available during peak periods.

A special discount of 7% is given on a second and subsequent weeks booked..

Please view our current special offers on our website or please call us and ask for details of other special offers available.

NB only one discount offer can be taken at any one time, unless with prior agreement.

All accommodation is fully furnished and has excellent kitchen facilities.

All properties have dishwashers, washing machines and tumble dryers (Springbank has drying room only)

Colour televisions (flat screen TV’s with free sat channels) are in each property.

All bedrooms feature duvets with quality bed linen & towels provided being fully made up for arrival.

Not all properties have their own phones most guest have their own mobiles.

The best mobile phone receptions in the Argyll area are from Vodafone and O2

All properites have Wi-Fi aside from Tigh Beg. A Wi-Fi signal can be obtained via a dongle (customers own)

Tesco supermarkets is a short car journey into Oban (25min from Springbank). Open Monday - Saturday 6am to midnight and on Sunday 8am to 8pm. (Times are subject to change). Aldi & Lidl supermarkets are also available in Oban.

Tesco now offers a home delivery service or a click and collect service from the Oban store, so register now and have your shopping delivered for your arrival:

http://www.tesco.com/storelocator/
LOCHSIDE,
OBAN,
ARGYLL AND BUTE,
PA34 4HP.
Telephone: 0845 6779519

Charged by meter reading in specific properties, read on arrival and departure by client, calculated at individual property SSE Hydro Electric rates charged to them plus 5% VAT. Average approximate charges May to Oct: £8-£15 / Oct to April: £15-£20 (this may vary due to your own usage requirements and weather conditions at that time). Pitstruan & Springbank there is a set year round weekly charge of £10 per week for central heating/hot water.

Cottage Fuels: Properties with open fire/stove will be laid ready to use on arrival this is included in price, additional supplies of coal, logs and firelighters are charged as used recorded on payment sheet in individual property.

Yes we have installed Sky FreeSat TV channels or Freeview in all our properties, giving a wide range of channels & radio. Colour flat screen televisions are in each in each cottage.

Quality bed linen & towel sets are included (bath and hand towel), beds being made up for arrival.

In properties that allow children Cots/Highchairs are available free of charge, please supply your own cot linen.

Sorry, but in line with Scottish & UK law, smoking is not allowed in public letting premises.

Parking is close to each property with a maximum space for three cars.

Argyll Mansions however has 'on street metered' parking on Argyll Street for offloading luggage.

Free parking is available at Tesco Supermarket- a 5 minute walk away

In the event of cancellation, and insurance not taken out, the hirer will forfeit the deposit, and if the accomodation remains unoccupied, full fee is payable.

As this is a legal contract it is advisable to have some protection against cancellation.

We advise you take out Booking Protection when you make an online booking 

 

Washing & Dishwashing: dishwashers available in all properties. Irons and ironing boards are also available in all properties.

Fishing: we have lots of fishing types available in the area to suit most interests, please see our FAQ’s page on our website for more info. Tigh Beg has its own fishing rights from shoreline.

Country Pubs:  At Pitstruan & Tigh Beg Croft you will find a country pub in Lerags Glen serving good home cooked food and fine ales, during the summer months music evenings are held. Tigh Grianach and Springbank properties have local pubs serving great food a short walk away. Argyll Mansions is in the middle of Oban and is very close to a wide selection of restaurants and pubs serving very good food.

Activities: Let us help you maximize your leisure time. A host of activities and visitor attractions are on our doorstep. Click here for more information.

Email: In the interest of conservation we will confirm by email wherever possible, especially balance payments.

Reservation Terms & Conditions:-
Unless otherwise advised Cottages are available from 4:00pm on day of arrival until 9:30am on day of departure.
A reservation is only confirmed when deposit is received.
Bookings made online are provisional until confirmed by Sam Mossman.
Four weeks prior to arrival, upon receipt of full balance we will send you specific directions to your chosen property with a security code for the lock box, in which the front door key will be enclosed.


Booking:-
25% initial deposit is required on all bookings.
This is part of the full rental charge
Full balance payment is due four weeks (28 days) prior to arrival.

Provisional Bookings:-
Telephone requests shall be held for 48 hours whilst we await your booking details and deposit payment.
In the case that the booking is made within 28 days of arrival full payment is due immediately.


Security Deposit:-
48 hours before arrival, a security deposit of £200 per property is pre-authorised on the card that was used to make the booking.
This is held securely and released within 48 hours of departure assuming there are no damages or excess cleaning charges applicable.
This is confirmed on your initial booking form.


Deposit and Cancellation Insurance:-
In the event of cancellation, and insurance not taken out, the hirer will forfeit the deposit.
If we are unable to resell the property and if accommodation remains unoccupied, full fee is payable.
We will refund all resale monies to clients who cancel less any expenses or discounts given to secure a new booking.
As this is a legal contract it is advisable and recommended to insure against cancellation.
We strongly advise you to take out “booking protection” which is available when you make an online booking view link here and then when booking through our property management booking system.

Notice of Cancellation:-
Should be made immediately by telephone to Sam Mossman and then confirmed in writing/email to info@west-coast-cottages.co.uk

Electricity:-
Is included in the rental of most of our properties.
Where it is chargeable, Tigh Beg Croft, and EPC is available on request and the units are charged by meter reading.
The meter is read on arrival and departure by client, calculated at individual property SSE Hydro Electric rates.
Average approximate charges May to Oct: £8-£15 / Oct to April: £15-£20 (this may vary due to your own usage requirements and weather conditions at that time).

Cottage Fuels:-
Properties with open fire/stove will be laid ready to use on arrival this is included in price, additional supplies of coal, logs, fire lighters and bioethanol are charged as used recorded on payment sheet in individual property.

Accommodation Damage & Misuse:-
We ask that the property is left in a clean and tidy condition and that should any items be accidentally broken or damaged that you undertake to inform us & as required replace or repay.
We would expect the property you hire to be left in a clean & tidy manner "as you found it".
Should this not be the case or the property be damaged in any way by negligence and we have not been informed & agreed a settlement, then the cost of replacement or repair will be withheld from refundable security deposit taken at time of booking.

Card Payment Detail:-
We are fully PCI compliant and we hold no card or personal details.

Discounts:-
Senior Citizens, those of UK State Pension age, can claim a special discount of 10% on any one week.
All guests must be Senior Citizens and the discount is not available during peak periods.
A special discount of 10% is given on a second and subsequent weeks booked.
A 10% repeat client discount voucher is only available on any one week of holiday and not available during peak periods.
No discounts available on short break prices.
View on our web site or call for up to-date details of all other special offers available.
All discounts must be agreed at time of booking and not retrospectively.
NB only one discount offer can be taken at any one time, unless with prior agreement.

Pets:-
Pets are welcome in specific properties at a charge of £5 per night per pet, with a max of two dogs per property & only one dog in Tigh Grianach.
Dogs must be kept under strict control at all times and must not be left unattended in the property.
No pets allowed at Tigh Beg or Argyll Mansions.
Grannda Mhor is at the owners discretion.
Please bring your own pet bedding and under no circumstances allow pets on furniture or beds.
Dog mess must be cleared from outside areas immediately.
An excess cleaning charge may be applied if the property is not left clean and tidy.

Availability:-
Availability changes rapidly so to avoid disappointment please telephone or email to secure your preferred date & property.
The booking is made in good faith in the belief that the Property will be placed at your disposal for the dates stated.
If for any reason this is not possible through circumstances not under the control of the Proprietor (e.g. fire, theft or damage) we cannot guarantee to provide an alternative.
In such an event the deposit will be refunded in full and as such you will have no claim against the Proprietor or Agent.
The Proprietors reserve the right to alter or amend the facilities or amenities available without prior notice.

Access:-
The Hirer shall allow the Lender entry to the properties for all reasonable purposes.
In order to maintain the high standard of our properties our gardeners/maintenance staff may visit the property- they will never ask for access, unless agreed and they will respect your privacy at all times.
Four weeks prior to arrival, upon receipt of full balance payment we will send you specific instructions to your chosen property along with a security code for the lock box containing the front door key
During multi-week stays, our housekeepers will change your towels and bed linen half way thorough your stay.
Unless you advise us otherwise they will attend the property on the usual changeover day for that particular property.


Minors:-
Bookings for those 16 years and under who are not accompanied by adults cannot be accepted.
Springbank property is not suitable for children under the age of six years old.

Fires:-
No fires are to be lit on any part of the grounds or surrounding land.

Caravans:-
No caravans may be parked on the grounds.

Occupancy:-
The number of people occupying the hired cottage must not exceed the numbers stated on booking form without prior agreement.

Use of Accommodation:-
The hire property shall be used solely for holiday purposes and the Hirer shall not sub-let the properties or any equipment hired to the Hirer.

Hirer's Property:-
No liability is accepted by the proprietor or agent of the cottage for loss or damage to hired or passengers property, baggage, motor car etc. however caused nor for any accident or mishap to persons whilst on the premises.
The owner reserves the right to refuse admission of persons or pets, who in the opinion of the owner is not suitable to take charge or may cause a disturbance or nuisance which may upset the peace and tranquillity of other holiday makers.
In the event of termination of a let for these reasons a refund of any unexpired portion of rent will be made.

Pricing:-
We reserve the right to alter/amend prices without notice on both our website and printed literature and these may change and differ from time to time.