Covid-19 Information sheet

Now we have a provisional opening date of the 3rd July from the Government, we are starting to take bookings for the cottages.

With this in mind and still such uncertainty we have made the decision to make booking flexible for your peace of mind. Bookings for at least the rest of the summer/year will now not require a deposit, so you will not pay a penny when making the booking. Instead we will wait untill we know your booking will be going ahead so the full balance will also now be due not 30days before but 14 or 7 days before your arrival date, which also allow you to cancel free of charge if need be.

Our cottages are all mainy in rural areas and where not, social distancing is well practised here being a small town. Locals will welcome visitors as long as government advice on on Covid-19 is maintained. Our self - check in procedure will remain in operation like always you will receive your arrival instructions on how to access the property to further protect guests and staff. 

We have implemented new cleaning protocols and done risk assessment across all properties to ensure a high standard 2 step clean and disinfect is achieved. All cleaners will go through training and checklists for every clean and of course will be wearing the full PPE equipement to do changeovers, in addition we have completed the Covid-19 cleaning training course. We are following every guideline set out by ASSC, BH & HPA through Scottish government.

It has been a tough few months since the close and have been very greatful to all the guests support throughout. so know that we are back up and running for the middle of summer please do have a browse of our beautiful cottages and hopefully see you very soon when things return to the new normal.



We are delighted to be able to welcome guests back to West Coast Cottages after the Coronavirus Lockdown.  As you will understand, new cleaning and safety protocols have had to be put in place, to assure the safety of you – our guests – and that of our staff and family.

Following pacific guidelines, we use the advised two-step cleaning schedule.  Before you arrive, once the cleaning is finished, to its usual high standard, we then go round again, sanitising everything with an approved disinfectant.  Care is taken to ensure “high touch” areas are not missed – light switches, remote controls, handles, rails, keys etc.

 

Important - Our Water & Sewage Treatment Plant

Being rural, (in certain properties) we are NOT on mains drainage but have our own water and sewage treatment plant.  This is very efficient, and really environmentally friendly, and generally works brilliantly, producing water clean enough to go directly into a watercourse, but it does need to be managed properly.  It is REALLY IMPORTANT that you please do NOT bring or use any bleach or antibacterial detergents, antibacterial hand soaps or antibacterial cleaning agents with you on holiday to use in the cottage.  We cannot use these with our water treatment system.  We provide you with non-bio washing tabs, liquid soap, and septic-tank friendly cleaning agents.  Do feel free to use your own, but only if it they are septic-tank-friendly (i.e. non-biological and not antibacterial).  Septic tanks, treatment plants, and biodigesters work because they contain millions of good bacteria that munch everything up, break down solids, and keep odours under control.  Bleach and antibacterial agents don’t differentiate between good and bad bacteria.  They kill both, and stop the treatment plant from working, which could have disastrous consequences for both your comfort, and potentially your health.  We can manage this during changeovers by using highly powerful virucides and storing them until they can safely be disposed of when they have broken down harmlessly after 24 hours.  This is not the case for household bleach or antibacterial sprays ending up being washed down the sink.  We do provide you with septic-tank-friendly cleaning agents, and also with antibacterial surface wipes, which can be used to sanitise but thrown in the bin.  Please use these instead.  This will protect the water treatment system (and you… you really don’t want to upset it!).

 

Covid Care of bespoke action while it is reassuring to know that the science now seems to be saying that contracting Coronavirus from touch is low risk - https://on.today.com/2LWcwiA - the advice is still to maintain social distancing, wash your hands frequently (or use hand sanitiser where washing isn’t possible) and use masks and gloves when in enclosed areas where social distancing is difficult.  To help ease you, we have provided you with hand sanitiser and antibacterial handwipes in each property for entering and leaving.

 

End of stay bed Linen removal to protect our staff, the industry guidance recommendation is to request guests to strip bed sheets ONLY - (please do not put pillow/mattress protector in with these as they go else where for cleaning) before departure and place bedding and towels in the bags provided (if no bag left, please wrap all linen up in one sheet).  The laundry will then be removed and left for 72 hours before being laundered, to minimise contamination risk.  Please also ensure the bin bags are removed from the cottage and placed in the outside bins.  We appreciate that this isn’t the most glamorous end to a relaxing holiday, but we do need to minimise the risk to our staff, so your cooperation here would be greatly appreciated.  It would also be appreciated if you could leave the windows open (another recommendation from the protocol).  If it is raining, then obviously not too wide, but enough to provide a through-draft to air the place out.

Dishwasher - we are required to re-wash all crockery and cutlery between changeovers, which is obviously time consuming, so it would be really helpful if you could fully load the dishwasher and set it running before leaving.  Please leave the clean dishes in the dishwasher, so that we know that batch has been done.  Many thanks!

If you get ill during your stay if you or a member of your party develops symptoms of Coronavirus during your stay, it is important that you let us know as soon as possible.  There is a different set of procedures that applies in the event of suspected actual case of disease at any given place that we would need to follow. Government advice if you suspect you have developed the symptoms of Coronavirus is for you and your party to go home and self-isolate there asap.  Extracted from UKH guidance - Suspected coronavirus cases in your business: “If a guest presents themselves with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, they should be advised to check out and return home to self-isolate according to current government guidance.  If the guest shows acute symptoms has breathing difficulties or their life is at potential risk, seek medical help immediately.” We hope that you will have a fabulous holiday.  The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!

 

If you have any questions, please call us – mobile 07810347842 or 07760222154.

 

Thank you for choosing West Coast Cottages for your Holiday, we look forward to having you stay in the near future!

 

Stay safe and well,

 

The Mossman’s

Covid 19 Enhanced cleaning check list for Self-Catering Cottages

Date:

Property Name:

Cleaned by:

Signed:

Appropriate PPE (gloves, mask apron) should be worn when cleaning, and PPE should be changed between properties

Cleaning Check List

All surfaces are to be cleaned first, then disinfected

Consideration should be taken to address the impact of children as well as adults: touching lower wall heights and parts of furniture. 

 

Entrance

 

Key lock box

 

Front door keys

 

External handles wipes and disinfected

 

 

 

Communal Parts/Living room/Lounge

 

Internal doors and door furniture wiped and disinfected

 

Wipe down walls (children’s handprints)

 

High level surfaces dusted

 

Light and power switches wiped and disinfected

 

Surfaces, including skirting boards wiped and disinfected

 

Banister rails wiped and disinfected

 

Window’s cleaned

 

Hard Floors and carpet hoovered and sprayed with virucidal disinfectant mist

 

Wipe and disinfect fire extinguishers

 

Electrical equipment, wifi hub & remote controls wiped with disinfectant

 

Curtains and furnishings steamed and sprayed with detol disinfectant

 

Bins disinfect

 

 

 

Kitchen

 

Internal doors and door furniture wiped and disinfected

 

Wipe down walls (children’s handprints)

 

High level surfaces dusted

 

Light and power switches wiped and disinfected

 

Surfaces, including skirting boards wiped and disinfected

 

Window’s cleaned

 

Floors hoovered and wiped sprayed with virucidal disinfectant mist

 

Wipe and disinfect fire extinguishers & blanket cover

 

Curtains and furnishings steamed and sprayed with dettol disinfectant

 

Bins disinfect

 

Washing machine / dish washer / microwave / kettle / toaster: clean and sanitise doors, handles and controls

 

Oven and hob: clean and disinfected surfaces, doors, handles and controls 

 

Fridge: clean and disinfected inside and out, including handles 

 

Pans, crockery, utensils to be washed in the dishwasher

 

Drawers and cupboards wiped and disinfected

 

Clean and disinfect any highchairs

 

 

 

Bedrooms

 

Internal doors and door furniture wiped and disinfected

 

High level surfaces dusted 

 

Light and power switches wiped and disinfected 

 

All surfaces and furniture, including skirting boards wiped and disinfected 

 

Drawers and cupboards wiped and disinfected 

 

Soft furnishings and curtains steamed

 

Carpets hoovered and sprayed with virucidal disinfectant mist

 

Empty Bins and disinfect   

 

Cushions steam & sprayed with Dettol disinfectant

 

Pillow protectors and mattress protectors changed

 

 

 

Bathrooms

 

Internal doors wiped and disinfected

 

High level surfaces dusted 

 

Light and power switches wiped and disinfected 

 

Clean tiles shower / bath / sink including pedestals and splashbacks and taps  

 

Remove shower head and clean 

 

Clean plugholes and pour disinfectant down 

 

Clean and sanitise toilet bowl using a toilet brush to agitate the cleaning process and include under the toilet rim then disinfect toilet brush

 

All surfaces and furniture, including skirting boards wiped and disinfected 

 

Mirrors and windows sanitised

 

Hard flooring hoovered and mopped with virucidal disinfectant 

 

 

 

Outside Space

 

Ensure bins and labelled (separate bin for used cloths and PPE equipment) 

 

Disinfect bin lids 

 

Clean outdoor furniture and gates 

 

Clean any outdoor play equipment & Barbeques 

 

 

 

Hoovers & mop handles disinfected and mop heads left in sanitiser

 

During this uncertainty we are all going through, we at West Coast Cottage want our guests to be able to have confidence when booking your holiday knowing they are not tied down and have the worry of losing money. We are consumers too and would not want to part with any money on booking a break you are uncertain will go ahead. So, with that in mind we have dropped our deposit on all future bookings for all properties to ZERO! And to give greater flexibility for you, we have pushed our final balance payment from 30days before your start date to 14 days. This will be added to our terms and conditions for the time being and will keep this policy under review.

Our sincere hope is that this will give you the relaxation you need to book your break away with the flexibility, giving you some piece of mind with all the uncertainty going on right now. We do hope to have our guests return soon to enjoy the last of the summer 2020 so do not miss your spot in one of our beautiful cottages.

Please also remember that the best rates available are always direct with us, don’t hesitate to email and check out our website, a lot of people might be staying closer to home instead of flying this summer so we don’t want you to miss out.

Hope to see guests enjoys the West Coast of Scotland sooner rather than later!

Dear valued guest,

As the situation surrounding coronavirus (COVID-19) continues, we are updating our policies in line with the latest government guidelines and the wider travel industry.

Our latest policies and information are outlined below.

We continue to advise all guests the opportunity to take out third-party Insurance

As we are sure you can appreciate, we are experiencing high levels of calls and emails at the moment. If your booking is within the next 14 days, then we will be getting in touch with you. If your booking is out with that time-period, then please do hold off until we know more from the Government.

We will endeavour to come back to you as soon as we possibly can.

As we now have a re-opening date of the 3rd of July we are therefore not yet transferring holidays beyond this date. We continue to monitor the government's position and if we feel there is a need to extend the period in which we are offering to transfer holidays we will be in touch with you.

If your holiday is due to take place before 18 July 2020 please be assured that we WILL NOT be automatically taking balance payments from your account. We are reviewing this regularly online with the Scottish Government restrictions.

If you are unable to travel after the 15th July, please get in touch via email regarding your booking (ref no) and will do our best to assist you. 

We are doing our best as a responsible small family run company to protect both our guests and owners/caretakers in these trying times.

Our cleaning regime is just one of the things as a small business we pride ourselves on, but to further mitigate risk in our cottages, we will be implemented new working processes for cleaning of the properties on return to ensure the upmost hygiene level is put in place.

As the situation develops, understandably policies and procedures may need to change, and a more flexible approach may be required.

We will keep you updated at the earliest opportunity whenever we need to introduce any changes.

We thank you for your patience and understanding amidst this uncertainty. We will continue to do all that we can and value your support.

If you need any more advice or questions regarding anything, please email us and we will get back to you asap

Many thanks,

Gemma Mossman

info@west-coast-cottages.co.uk