FAQs

We have collated some common questions that we get asked so that you can hopefully find the answer to your question easily and simply!

If, however, you still can't find the answer below then please do not hesitate to get in touch and we will be happy to help.

 

You will receive directions to your chosen cottage along with a key safe access code on receipt of your final balance payment

Please bring these with you as they are imperative for a seam-free arrival.

The keys to your property are held in a Key Safe which is located on the wall next to the door 

Please bring a torch with you if your arrival time is likely to be when there is less than favorable light

Pull down the lever and enter the code you have been given. 

There is a small lever to the left of the dial, pull this down and the safe will open.

Our current cottage locations are shown here

48 hours prior to arrival a security deposit of £250 is taken per individual property

£300 for Feochan Bheag from your pre-authorized card which is held securely.

It is then released back, in full, to your card account within 48 hours from departure- in that the property is left in an agreed good housekeeping condition with no breakages reported or less any agreed amount for any damages.

Each property* has a washing machine, tumble dryer, an iron and ironing board.

 

 

Well behaved pets with good manners are welcome in certain properties at a charge of £5 per night per pet, with a maximum of two dogs per property*

* Only 1 dog allowed in Tigh Grianach

Dogs must be kept under strict control at all times and must not be left unattended in the property.

Please bring your own pet bedding and under no circumstances allow pets on furniture or access to bedrooms.

On departure all housekeepers will check the property thoroughly and any extra cleaning charge required will be taken from the secuirity deposit.

 

Cots and high chairs are available free of charge, please supply your own cot linen.

Senior citizens can claim a special discount of 5% on any one week out with our Peak Periods.
All guests must be Senior citizens.
Not available during peak periods and discount must be claimed at time of booking.
 

For bookings of more than 1 week, a special discount of 10% is given on a second and any subsequent weeks booked.

Please view our current special offers on our website or please call us and ask for details of other special offers available.

NB only one discount offer can be taken at any one time, unless with prior agreement.

All cottages are fully furnished and have excellent kitchen facilities.

All properties have dishwashers, washing machines and tumble dryers, and some cleaning products for use during your stay.

Colour televisions (flat screen TV’s with free sat channels) are in each property.

All beds are made up with crisp white bed linen and fluffy white towels provided.
 
Please note- we use duvets and synthetic pillows but please advise us if you have allergies as some duvets are feathered.
 
 

Not all properties have their own landline - please check in the 'Features' section of your chosen property.

The best mobile phone receptions in the Argyll area are from Vodafone and O2

All properites do have Wi-Fi aside from Tigh Beg where a Wi-Fi signal can be obtained via a dongle (customers own)

Tesco supermarket is a short car journey into Oban (25min from Springbank). Open Monday - Saturday 6am to midnight and on Sunday 8am to 8pm. (Times are subject to change). Aldi & Lidl supermarkets are also available in Oban.

Tesco now offers a home delivery service or a click and collect service from the Oban store, so register now and have your shopping delivered for your arrival:

http://www.tesco.com/storelocator/
LOCHSIDE,
OBAN,
ARGYLL AND BUTE,
PA34 4HP.
Telephone: 0845 6779519

All our prices are inclusive of the reasonable use of utilities.

Where a bio-ethanol stove or log burner is a feature, we provide the initial supply of fuel/logs to welcome you on your first evening.

For subsequent evening supplies are readily available locally.

The fire in Tigh Beg Croft & An Cala will be laid ready to use on arrival- this is included in the price, additional supplies of coal, logs and firelighters are charged as used, recorded on payment sheet and monies left at the end of the stay 

Yes.

We have Sky FreeSat TV channels or Freeview in all our properties, giving a wide range of channels & radio. 

Yes.

All bedrooms are made up with crisp white bed linen and duvets
Towels also provided
1 bath sheet and hand towel per person
 
Please advise in the case of any allergies so all feather bedding can be replaced with synthetic.

Yes.

Cots/Highchairs are available free of charge, please supply your own cot linen.

Sorry, but in line with Scottish & UK law, smoking is not allowed in any public letting premises.

Vaping is not allowed any of our cottages - a charge will be made if this is found to be the case.

Parking is close to each property with maximum space for three cars.

Argyll Mansions & Imperial Apartment, however, has 'on-street metered' parking on Argyll Street for offloading luggage and a car park behind the building (Oban council took away all free parking a year ago). Alternatively, you can use MacQueen Bros Ltd - Long stay car parking facilities for just £7 a day, to contact -

 - info@macqueenbros.com/ 01631 564848 for more details. 

Additionally, you can apply for a parking permit - more information can be found at www.argyll-bute.gov.uk/parking 

*Please note all cars parked at owners own risk

In the event of cancellation, and insurance not taken out, the hirer will forfeit their deposit, and if the accommodation remains unoccupied, the full fee is payable (please see full terms and conditions)

  • We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

In all instances the booking/aministration fees are non refundable 

Washing & Dishwashing: dishwashers available in all properties. Irons and ironing boards are also available in all properties.

Fishing: we have lots of fishing types available in the area to suit most interests, please see our FAQ’s page on our website for more info. Tigh Beg has its own fishing rights from the shoreline.

Country Pubs:  At Achalic Beag & Tigh Beg Croft you will find a country pub in Lerags Glen serving good home-cooked food and fine ales, during the summer months music evenings are held.
Grannda Mhor is opposite The Loch Melfort Hotel and with a head torch and good shoes you can walk the short route across to it
Tigh Grianach have local pubs serving great food a short walk away. Argyll Mansions & Imperial Apartment is in the middle of Oban and is very close to a wide selection of restaurants and pubs serving very good food.
 
Private Chef - If you are looking to add a little something to your holiday away then why not get a chef in to cook you an exceptional 3-course meal and much more in your very own cottage. For some fine dining, contact Argyll exclusive.   
 

Activities: Let us help you maximize your leisure time. A host of activities and visitor attractions are on our doorstep. Click here for more information.

Email: In the interest of conservation we will confirm by email wherever possible, especially balance payments.

Contract: -

When you submit a booking via our online reservation system or via a third-party booking agent you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your deposit payment has cleared, and your booking is subsequently confirmed in writing by post or email. Provisional bookings will be held for a maximum of seven days and will only be confirmed on receipt of the booking form and deposit or full payment if your arrival day is within 30 days of booking. The Contract shall be deemed to have been made at our office WCC Ltd, Pitstruan and be subject to Scottish Law and the exclusive jurisdiction of the Scottish Courts. These conditions of hire form the basis of our contract with you. If you make a booking by phone we will confirm by email or by post and a contract will exist on receipt of your confirmation in acceptance with the terms and conditions.

The total number in your party shall not exceed the capacity of the accommodation as advertised. All male/female and non-family groups are accepted and must be over the age of 18 to make the booking who agrees on behalf of all named person to abide by the contract. A security deposit of £250 applies to all bookings for the cottages and apartments, £300 for Feochan Bheag. This will be preauthorised against a credit card to which you booked with on the day of your arrival. Should you arrive at any property with a group which does not meet these criteria we reserve the right to refuse the use of the accommodation. Please note due to Covid 19 there are legal restrictions on the number of households that can book accommodation together. Please check your booking meets these criteria as you may be refused use of the accommodation if you cannot satisfy us that you meet the regulations.

We also reserve the right to refuse to hand over accommodation to any person(s) who, in our opinion, is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full and the Contract shall be cancelled. If, in our opinion, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property, the Contract may be terminated, and you will be asked to leave the premises. In this event the hirer shall remain liable to pay the hired price and no refund will be due. The hirer is liable for any damage caused to the holiday home. We have the right to enter any accommodation (without prior notice if this is not practicable or possible) if special circumstances or emergencies arise.

 

Payments: -

  1. Deposit

A reservation is only confirmed when the deposit is received, 25% of full rental charge (for a limited time only as a result of Coronavirus pandemic we are accepting bookings with only a 15% deposits). If your booking is made within 14 days of your arrival booking date full balance will be required.
Bookings made online are provisional until confirmed by West Coast Cottages Ltd, we highly advise you to seek appropriate holiday insurance for your booking that will cover in the event of cancellation and will be required to continue to accepted our terms and conditions regarding cancellation.  

  1. Balance

The balance is due 28 days prior to your holiday arrival date ( for a limited time due to coronavirus, full balance has been pushed back to Two weeks before now) if you have paid online through our booking system, your balance can be automatically processed against the same card, please note if your booking is made within the 14 days of your arrival date full balance will be taken at time of booking.
Unless otherwise advised Cottages are available from 4:00 pm on the day of arrival until 9:30 am on the day of departure, Apartments are available from 3.30pm on day of arrival.
Upon receipt of full balance, we will send you specific directions to your chosen property with a security code for the lockbox, in which the front door key will be enclosed.

Provisional Bookings:-
Telephone requests shall be held for 48 hours whilst we await your booking details and deposit payment.
In the case that the booking is made within 28 days of arrival full payment is due immediately.

Security Deposit:-
48 hours before arrival, a security deposit of £250 per property £300 for Feochan Bheag is pre-authorised on the card that was used to make the booking.
This is held securely and released within 48 hours of departure assuming there are no damages or excess cleaning charges applicable.
This is confirmed in your initial booking form.

Deposit and Cancellation Insurance:-
In the event of cancellation, please send us written confirmation to notify us immediately of cancellation to the Mossman’s at info@west-coast-cottages.co.uk

Please note when making the booking we strongly advised you to take out comprehensive holiday insurance to cover your cancellation thus your own responsibility if not taken out and you accept full liabilty of any loss you will incur.

. If you cancel more than 28 days prior to arrival date your deposit will be refunded by way of credit voucher for the full value or change of date (for a limited time only as a result of Coronavirus pandemic we will push this back to 15 days prior). If you cancel less than 14 days from your arrival date and insurance is not taken out the hirer will forfeit the deposit. If we are only successful in re-letting part of your holiday and the value of the re-let is less than your outstanding balance of hire, you will also be held responsible for the difference. If we cannot re-let and the cancellation date is within 14 days of the start of your holiday, then you will be held responsible for the prompt payment of the full cost.  As this is a legal contract, all of your liabilities as stated above may be covered if you have Cancellation Insurance and we strongly recommend all our guests to ensure that you have appropriate cover in place. In all instances the booking/administration fees are non-refundable.

Force Majeure: -
We regret we cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure. Circumstances amounting to force majeure include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your holiday home (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic, pandemic and all similar situations beyond our control. In such an event we will endeavour to offer you alternative holiday accommodation or an alternative date if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will issue a credit note for all monies you have paid – only redeemable at the original property booked.

Where any cancellation or change results from force majeure, our liabilities are limited to offering you an alternative holiday home (where available) or full refund by way of a credit voucher as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. If you have accepted a credit in lieu of a refund our standard cancellation terms and conditions are applicable when you rebook. Likewise, if your original booking is moved/altered due to force majeure then our original terms and conditions are applied. Please note, bookings made subsequent to March 23rd, 2020 are made in the full knowledge of the potential travel disruption that may continue to result from Coronavirus. 

Alteration of a Booking: -
When the Agent has accepted a booking, the cottage booked can only be changed for another holiday date providing the same cottage is available for the new dates and the Owners are agreeable to the change. In either case a re-booking fee of £40 is payable plus any difference there may be in price for the alternative week. If you wish to change to a completely different cottage this can only be changed by treating the original booking as a cancellation (see cancellation terms). A cancellation charge will be applied if the change is 14 days prior to arrival date.  

Accommodation Damage & Misuse:-
We ask that the property is left in a clean and tidy condition and that should any items be accidentally broken or damaged that you undertake to inform us at the time & as required replace or repay.
We would expect the property you hire to be left in a clean & tidy manner "as you found it".
Should this not be the case or the property is damaged in any way by negligence and we have not been informed & agreed on a settlement, then the cost of replacement or repair will be withheld from refundable security deposit taken at the time of booking.

Complaints: - 

All complaints must first be referred to West Coast Cottages (Agent) or the Owners during their stay to allow for immediate remedial action to be taken to ensure you have the best stay. In no circumstances can compensation be made for complaints raised only after the stay has ended when the guest has denied the Owners or Agent the opportunity of investigating the complaint and endeavouring to put matters right during their stay.

Please note we often have departures and arrivals taking place on the same day; in order to avoid anything less than a wonderful arrival experience for subsequent guests, we ask that any damage be reported to us immediately to allow us time to orchestrate repairs or replacements.

Electricity:-
It is included in the rental of all our properties.

Cottage Fuels:-
Properties with open fire/stove will be laid ready to use on arrival this is included in the price, additional supplies of coal, logs, firelighters, and bioethanol are charged as used recorded on payment sheet in individual property.

Card Payment Detail:-
We are fully PCI compliant and we hold no card or personal details.

Discounts:-
Senior Citizens, those of UK State Pension age, can claim a special discount of 5% on any one week.
All guests must be Senior Citizens and the discount is not available during peak periods.
A special discount of 10% is given on the second or subsequent weeks booked.
A 10% repeat client discount voucher is only available on any one week of holiday and not available during peak periods.
No discounts are available on short break prices.
View on our web site or call for up-to-date details of all other special offers available.
All discounts must be agreed at the time of booking and not retrospectively.
NB only one discount offer can be taken at any one time, unless with prior agreement.

Pets:-
Pets are welcome in specific properties at a charge of £5 per night per pet, with a max of two dogs per property & only one dog in Tigh Grianach.
Dogs must be kept under strict control at all times and must not be left unattended in the property.
No pets allowed at Tigh Beg, Argyll Mansions & Imperial Apartment.
Grannda Mhor is at the property owner's discretion.
Please bring your own pet bedding and under no circumstances allow pets on furniture or access to bedrooms.
Dog mess must be cleared from outside areas immediately.
An excess cleaning charge may be applied if there is evidence of dogs

Availability:-
Availability changes rapidly so to avoid disappointment please telephone or email to secure your preferred date & property.
The booking is made in good faith in the belief that the Property will be placed at your disposal for the dates stated.
If for any reason this is not possible through circumstances not under the control of the Proprietor (e.g. fire, theft or damage) we cannot guarantee to provide an alternative.
In such an event the deposit will be refunded in full and as such you will have no claim against the Proprietor or Agent.
The Proprietors reserve the right to alter or amend the facilities or amenities available without prior notice.

Price Change: -
West Coast Cottages reserves the right to amend prices quoted on the Web site due to errors or omissions but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted

Access: -
The Hirer shall allow the Lender entry to the properties for all reasonable purposes.
In order to maintain the high standard of our properties, our gardeners/maintenance staff may visit the property- they will never ask for access unless agreed and they will respect your privacy at all times.
Four weeks prior to arrival, upon receipt of the full balance payment, we will send you specific instructions to your chosen property along with a security code for the lockbox containing the front door key
During multi-week stays, our housekeepers will change your towels and bed linen halfway through your stay.
Unless you advise us otherwise they will attend the property on the usual changeover day for that particular property.

Minors:-
Bookings for those 16 years and under who are not accompanied by adults cannot be accepted.

Fires:-
No fires are to be lit on any part of the grounds or surrounding land.

Caravans:-
No caravans may be parked on the grounds.

Occupancy:-
The number of people occupying the hired cottage must not exceed the numbers stated on the booking form without prior agreement.

Use of Accommodation: -

The property let is to be used for the purposes of a holiday let to which paragraph 6 of Schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016 applies. The booking agreement confers a right to occupy the accommodation for the agreed period only.      

The hired property shall be used solely for holiday purposes and the Hirer shall not sub-let the properties or any equipment hired to the Hirer.

Hirer's Property:-
No liability is accepted by the proprietor or agent of the cottage for loss or damage to hired or passenger property, baggage, motor car, etc. however caused nor for any accident or mishap to persons whilst on the premises.
The owner reserves the right to refuse admission of persons or pets, who in the opinion of the owner is not suitable to take charge or may cause a disturbance or nuisance which may upset the peace and tranquillity of other holidaymakers.
In the event of termination of a let for these reasons, a refund of any unexpired portion of the rent will be made.

We do offer our 3rd party booking protect when making a booking, If you have opted for cancellation protection via Booking Protect your contract is with them not us. Please check their website for full terms and conditions before purchasing https://bookingprotect.com/coronavirus-guidance/